Maintenance & Repairs
Need to Report a Repair?
We understand that maintenance issues can happen unexpectedly, and when they do, we're here to help. Whether it's a leaking tap, a faulty appliance or something more urgent, our property management team will work quickly to ensure your issue is dealt with professionally and with as little disruption as possible. Simply let us know what's happened, and we'll guide you through the next steps.
We're Here to Help
Your home should be somewhere you feel comfortable and secure.
That's why we work closely with both landlords and trusted local contractors to resolve maintenance issues efficiently while keeping you informed throughout the process.
From your first report to the completion of the repair, our aim is to make everything as straightforward and stress-free as possible.
How to Report a Repair
When reporting a maintenance issue, please provide as much information as possible. This helps us assess the problem and arrange the most appropriate contractor without unnecessary delays.
Your name
Property address
Contact details
A description of the issue
When the problem started
Photos or videos (where possible)
Whether access to the property is available during the day
Emergency or Non-Emergency?
If there's an immediate risk to your safety or serious damage to the property, please contact us by phone immediately.For gas leaks, leave the property immediately and contact the National Gas Emergency Service before informing our team.
Burst water pipes
Major water leaks
Complete loss of heating during cold weather
Dangerous electrical faults
Broken external doors or windows affecting security
Flooding
What Happens Next?
1. Submit Your Request
Complete our online maintenance form with as much detail as possible.
2. We'll Assess the Issue
3. Contractor Arranged
4. Repair Completed
Helpful Contract Holder Advice
Reporting maintenance issues early helps us resolve problems before they become more serious.
If you notice something isn't working as it should, please let us know as soon as possible. Early reporting often means quicker repairs and less inconvenience for everyone.
Our team is always happy to advise if you're unsure whether something needs reporting.
Frequently Asked Questions
Response times depend on the nature of the issue. Emergency repairs are prioritised immediately, while routine maintenance is scheduled as quickly as possible.
Where possible, yes. If alternative access arrangements are available, we'll discuss these with you when booking the repair.
Please contact us before arranging any repair yourself. In most cases, repairs must be authorised by the landlord or managing agent before work can begin.
Absolutely. Communication is important to us, and we'll keep you informed throughout the repair process so you always know what to expect.